Frequently Asked Questions

Authenticity

Are your fragrances 100% authentic?

Yes, guaranteed. Every fragrance we sell is sourced exclusively from authorised distributors, the same supply chain used by Sephora, Nordstrom, and major department stores. We verify every bottle before dispatch — batch codes, seals, and packaging are all checked. If you ever have any doubt about your purchase, contact us and we will refund you in full, no questions asked.

How can I verify my fragrance is genuine?

Every authentic fragrance has a batch code printed on both the bottle and the box — these always match. You can verify yours at checkfresh.com to confirm the production date and authenticity. If you have any concerns, reach out to us at support@thecrownparfum.com and we will assist you immediately.

Why are your prices so much lower than department stores?

Department stores mark up fragrances by 200–300% to cover rent, staff, and retail overheads. We operate online only, source directly from authorised distributors in bulk, and pass those savings — up to 60% — straight to you. The fragrance is identical. The price difference is the retail markup you are no longer paying.

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Shipping

How long does delivery take?

Standard delivery takes 3–5 business days. Orders placed before 2pm EST Monday to Friday are dispatched the same day. You will receive a tracking number by email as soon as your order ships.

Is shipping really free on every order?

Yes — free standard shipping on every order, no minimum spend required. No catches, no thresholds. Every single order ships free.

Do you ship internationally?

We currently ship within the United States only. International shipping is something we are actively working on — subscribe to our newsletter to be notified when we expand.

How do I track my order?

You will receive a tracking confirmation email with your tracking number as soon as your order is dispatched. Use that number directly on the carrier's website to follow your delivery in real time. If you have not received your tracking email within 2 business days of ordering, contact us at support@thecrownparfum.com.

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Returns & Refunds

What is your return policy?

We accept returns on all unopened, sealed items within 30 days of delivery. To arrange a return, email us at support@thecrownparfum.com with your order number. Refunds are processed within 3–5 business days of receiving the returned item.

Can I return an opened fragrance?

For hygiene reasons, we are unable to accept returns on opened or used fragrances. Please ensure you are happy with your selection before opening. If you are unsure, our team is happy to help you choose before you buy.

What if I receive a damaged or incorrect item?

Contact us within 48 hours of delivery at support@thecrownparfum.com with a photo of the item. We will arrange a replacement or issue a full refund immediately — no return required in these cases.

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Products

How do I choose the right fragrance?

Each product page includes a full fragrance profile — Top, Heart, and Base notes — to help you understand the scent before purchasing. As a guide:

• Fresh and aquatic — ideal for daytime and office wear
• Woody and spicy — suits evenings and cooler months
• Amber and oriental — bold, best for special occasions

If you need a personal recommendation, reach out and we will help you find your signature scent.

How long does fragrance last on skin?

Longevity varies by concentration and skin type. Parfum typically lasts 8–12 hours. Eau de Parfum (EDP) lasts 6–8 hours. Eau de Toilette (EDT) lasts 4–6 hours. For best results, apply to pulse points — wrists, neck, and chest — immediately after showering. Moisturised skin holds scent significantly longer.

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Orders & Payment

What payment methods do you accept?

We accept all major credit and debit cards — Visa, Mastercard, and American Express — as well as Apple Pay, Google Pay, Shop Pay, and PayPal. All payments are processed securely via Shopify Payments with full SSL encryption.

Can I change or cancel my order after placing it?

Contact us as quickly as possible at support@thecrownparfum.com. If your order has not yet been dispatched, we can amend or cancel it. Once dispatched, please use our standard returns process after receiving the item.

How do I contact you?

Email us at support@thecrownparfum.com — we respond to every message within 24 hours, Monday to Friday. For the fastest response, include your order number if your query relates to an existing order.